email download limit reached?

[saswatch]

Hi All.
I have recently moved from a z3 compact to a z5, and there is something happening that I have not seen before.
When I get an email with an attachment it doesn't download it but simply states at the top of the email "pre download limit reached" but I have set the pre download limit to "no limit" when I click on "download message" it just downloads forever but never actually downloads.

Is there another setting that I need to change?

Thanks in advance.

Graeme

[fendt515]

I have exactly the same problem with my 5ZC. Also no limit in the settings, but the same message. Pre-download limit reached. Message not fully downloaded. Then there is also the option Retrieve Full Email. If I hit that, it's downloading forever and nothing comes in. Also these emails are send to at least 5 other people.

[saswatch]

Ok, so it's not just me then.

Are there others in the cc list or was the email just sent to you?
Was there a word doc attached?

I still have not found a fix other than to use a different email app.

[saswatch]

Sorry didn't see that it was sent to 5 others, that answers that.

[fendt515]

The attached file was a pps file. Yesterday I tried it with my former phone (Xperia S) and nothing went wrong.

Also using the standard email app.

[Rickard]

I'm afraid i don't know what could cause this. I've been testing it here but even if there are 20+ recepients i can download the attachments.

Does your email account support IMAP or ActiveSync and if so, could you please test if the same thing happens on IMAP/ActiveSync?

[Qman327]

Hi, did you ever get a solution to this problem?  I have exactly the same issue on my Z5.

Tried various emails ( New, Forwarded etc) and different file types.

Spoke to Sony but no real help.  Tried resetting the email app but no joy.  They suggested it might be with my ISP but i have doubts.

This is making the phone unusable for my requirements.

[saswatch]

@Richard my email is pop3.
I don't how to recreate it, when I send them to myself they work.
Just as a FYI I also was sent an email from a work colleague a few days ago. He forwarded an email that had attachments and was sent to him and a lot of other cc's. When I got it, the email body was completely blank, and no attachments. All I got was the subject. I figured he had made some error when he sent it and thought no more about it. I noticed when I checked my email on my computer that he did in fact forward the whole email. It still shows up as a blank email on my phone with 0kb There is no mention of the pre download limit. So a slightly different problem but I suspect part of the same bug.

[saswatch]

@Qman327
If you you feel the phone is unusable with the email app, simply download one from the play store. I am now using CloudMagic and it works perfectly.

[Homzy_59]

I have exact same problem with my new Z5 premium dual sim,my Gmail opens with attachments, but if I forward it to my other email the message comes "pre_download limit reached." and I try to fully download message, tries but won't download, my download limit is set at "no limit"

[Rickard]

Would it be possible for you to send me logs from your phone and the email client which may show what causes this?

Please send me a private message and i'll send you instructions on how to log the email client.