Device may be monitored?

[shaan123]

Hello,

I just recieved my brand new Sony Xperia Z3+ phone from Amazon, it is literally out of the box and brand new, however it is showing up with a message saying 'Device may be monitored' on the tiles pane where I drag the settings pane down. When I tap the 'Device may be monitored ' text the picture that is attached to this post is shown.

How can I disable this administrator access? or stop monitoring of the phone? I have spoken to my network provider here in the UK (Tesco Mobile) they said it is to do with Sony/the phone, not them.

I have done everything, even checked 'Device administrators' and deactivated all of them, but it still says 'Device may be monitored'.

[Johan]

So I finally received some information about this function and why some users experience this.

"A device may be monitored by a Device Administrator. In that case, the text "Device may be monitored" appears when you slide down the notification bar. If you tap the text it says "This device is managed by:", followed by the name of the Device Administrator. In some cases the Device Administrator name is replaced with the text "null". This is due to a software issue that we are working on. You can still check which Device Administrators are installed on your device, and choose to activate or deactivate them."

Android 5.0

To change settings for the Device Administrators

1. From your Home screen, tap the Settings screen icon.
2. Find and tap Security > Device Administrators.
3. Tap any Device Administrators to see which policies they want to enforce, or mark the checkbox to activate/deactivate the Device Administrators.

[curtis_mufc]

I had already tried those steps that you advised hoping to get rid of it, but the message remained. I assumed it was a bug, so it might be worth passing that on too.

The only way I managed to get rid of it was to restore my phone. Bit extreme I know, and I didn't really want to, but I knew that message would annoy me! I think restoring it also helped stop my screen brightness changing itself so often too.

[Ali87]

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@curtis_mufc wrote:

I had already tried those steps that you advised hoping to get rid of it, but the message remained. I assumed it was a bug, so it might be worth passing that on too.

The only way I managed to get rid of it was to restore my phone. Bit extreme I know, and I didn't really want to, but I knew that message would annoy me! I think restoring it also helped stop my screen brightness changing itself so often too.

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Glad you got it to go away, I've tried "Repairing" my phone using the PC Companion application, which actually downloads the latest update for the phone and performs a clean install, unfortunately the message remains there. Would you kindly let me know what kind of restore did you perform? Was it through the phone settings? Factory reset?

Thanks!

[curtis_mufc]

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@Ali87 wrote:

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@curtis_mufc wrote:

I had already tried those steps that you advised hoping to get rid of it, but the message remained. I assumed it was a bug, so it might be worth passing that on too.

The only way I managed to get rid of it was to restore my phone. Bit extreme I know, and I didn't really want to, but I knew that message would annoy me! I think restoring it also helped stop my screen brightness changing itself so often too.

---

Glad you got it to go away, I've tried "Repairing" my phone using the PC Companion application, which actually downloads the latest update for the phone and performs a clean install, unfortunately the message remains there. Would you kindly let me know what kind of restore did you perform? Was it through the phone settings? Factory reset?

Thanks!

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I did the repair option through PC companion, but it doesn't actually matter which way you do it to be honest, as I've also restored the phone through the phone settings.

The important part is to make sure you untick Protection by My Xperia when setting up your phone. It comes up just after logging into you Google account, and I think also after logging into your Sony account. You get three options which are all selected by default, and Protection by My Xperia is the third one. Leave the first two on and just deselect My Xperia.

I have Google's Android device manager activated on my phone and I don't get the message, so it is 100% caused by activating My Xperia (the location app, just to make it clear) when setting up your phone.

I hope this helps!