Device may be monitored?

[shaan123]

Hello,

I just recieved my brand new Sony Xperia Z3+ phone from Amazon, it is literally out of the box and brand new, however it is showing up with a message saying 'Device may be monitored' on the tiles pane where I drag the settings pane down. When I tap the 'Device may be monitored ' text the picture that is attached to this post is shown.

How can I disable this administrator access? or stop monitoring of the phone? I have spoken to my network provider here in the UK (Tesco Mobile) they said it is to do with Sony/the phone, not them.

I have done everything, even checked 'Device administrators' and deactivated all of them, but it still says 'Device may be monitored'.

[Uliwooly]

@shaan123

Excellent  

[shaan123]

Thanks for all of your help! Really, really appreciate it!

[Uliwooly]

[yankeefy1]

hi Johan, do you received some informations about this ?

I don't want to make a repair from PCC and lose all my customizations....

Best regards

[Uliwooly]

Excellent

[dmaidmen]

Hi,

Got my Z3+ on release day here in the UK and I also see this message. The message was present out of the box before installed any apps etc.

Cheers,

Duncan

[Uliwooly]

@dmaidmen

Have you followed the above suggestion?

[dmaidmen]

@uliwooly not yet.  @yankeefy comment makes it sound like this is a factory reset type action.  

Is that the case?

[Uliwooly]

@dmaidmen

Indeed, it will delete everything > download and reinstall the latest update

[curtis_mufc]

I have the same issue. I think it's just a security warning for other people who might get their hands on your phone, and nothing for the user to worry about. I have disabled all the device administrators such as 'Protection by My Xperia' under Settings > Security > Device Administrators, but the message hasn't gone away.

I'm guessing it's a bug, unless there is something I'm missing that could cause it, but as far as I know both my Xperia and Google accounts that use the 'find my phone thing' is off.

I don't really want to, but I'm thinking of restoring the phone to clear it. Also, my mobile number hasn't updated under 'About Device > Status' since my operator transferred my old number. It still displays the original sim card number. So I'm hoping it will clear this up too.