Device may be monitored?

[shaan123]

Hello,

I just recieved my brand new Sony Xperia Z3+ phone from Amazon, it is literally out of the box and brand new, however it is showing up with a message saying 'Device may be monitored' on the tiles pane where I drag the settings pane down. When I tap the 'Device may be monitored ' text the picture that is attached to this post is shown.

How can I disable this administrator access? or stop monitoring of the phone? I have spoken to my network provider here in the UK (Tesco Mobile) they said it is to do with Sony/the phone, not them.

I have done everything, even checked 'Device administrators' and deactivated all of them, but it still says 'Device may be monitored'.

[Uliwooly · Accepted solution]

@shaan123

Thats odd, how about if you restart the phone or reinstall any new or current updates with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[shaan123]

I will try this now,

Hopefully this will fix the issue, I can't see why my Z3+ would have an administrator straight away from just opening the box. Very strange.

Thanks for your quick response!

[Uliwooly]

@shaan123 

Let us know if that solves the issue. 

[shaan123]

@uliwooly 

Will do! Hope it does, fingers crossed! 

[CPK]

I have the same message on my z3+

[Johan]

Hi guys! Just wanted to inform you that I have forwarded this internally to check if we can receive some information about this notification.

[myiguru]

Hey there,

Any chances you've enabled my Xperia ?

That message usually shows up when you give authorization to remotely wipe/locate the device (which is what you can do with myxperia)

[Uliwooly]

@myiguru

I'm not sure if this is MyXperia, let's wait for @Johan to get more info 

[shaan123]

Hey all!

I had to end up using the repair option on the PC Companion and it fixed it!

Literally all I done was repair through the Macbridge and it worked wonders! 

Thank you for all of your help! I think something must have been enabled, but that repair fully fixed the issue.