Bug that is really annoying please help.

[Liam729]

For some reason after the Lollipop 5.1 update my phone keeps spamming me with a message saying headset not supported the problem I am having is I don't even have a headset plugged.

[Jake-SonyXperia]

Hi Liam729,

Welcome to the community,

You could try clearing the Smart Connect data,

Menu > Settings > Apps > All > Smart Connect > Clear Data

Restart the device and see if this helps.

[Liam729]

Thank you for the kind welcome.

I have already tried that doesn't seem to make much difference.

[Jake-SonyXperia]

Can you boot to Safemode, this could be a small glitch that may be removed with a different boot.

Safemode instructions

if it stops in this mode, simply try booting out by power the handset off and then back on like normal and see if the problem persists.

[Liam729]

Still doing it and it was happening in safe mode too.

[Jake-SonyXperia]

That is strange, you may need to backup the device and run through a software repair. I will supply the instructions below.

Back instructions

Here's how to run the repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

[Liam729]

I don't have a pc or easy access to one any other ideas mate if not its ok ill just put up with it till wednesday when I get a Z3 off my brother

[Qatrium · Accepted solution]

Don't just cler data on your Smart Connect app, refresh the whole app (with the restart step):

- Go to Settings -> Apps -> Smart Connect -> Force stop, Unistall updates, Clear data, and restart your phone.
- Go to your Play Store and update Smart Connect again.

[Liam729]

Thank you Quester that seems to have done the trick.

[amd_2012]

Liam you don't have a computer to do that test? Where are you from?