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Unable to use 4G/LTE after reset

Kycpokemon
Visitor

Unable to use 4G/LTE after reset

Ever since my data resetted(billing cycle) , I cannot turn on my 4G/LTE. I resetted my APNs, and Network settings. I tried doing manual search for network providers and automatically search. I can use data with 3G. When I press 4G only or 4G preferred, it works. But if I turn my data off and on, it will not work anymore until I switch it back to 3G than 4G. I am also unable to turn on 4G when I turn on VoLTE (Not calling). My family is not experiencing this problem but my sister, who is also using the XZ1 is experiencing this. We are all on the same network provider. 

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