Sony Xperia xz2 suddenly can't connect to Verizon network

[Aaron1982]

Overnight, my xz2 compact can no longer connect to Verizon network.  Tried factory reset, repair with the Xperia companion app, and the SIM card works in other phones.

During the setup after the factory reset, connection and data worked.  The last step asked me to download network data to optimize my connection. I have no option but to accept and that's when I lose connection to Verizon network. 

[Uliwooly]

@Aaron1982 

this might be related to Verizon, you might want to contact them

[arteitle]

I'm having the same problem, first noticed midday today but possibly starting yesterday, that I can't connect to the Verizon network at all. I spent a while on the phone with VZW tech support and nothing helped, including swapping SIMs with another working (Samsung) phone. He had me reset network settings, but I haven't done a full factory reset yet (and if I can I'd prefer not to). My next shot was going to be calling Sony. 

[PeetyMcFleety]

I went through this today. The online Verizon rep walked me through activating the SIM card and nothing was working. The factory reset did the trick, but now I have to go back and reset all my stuff.

[arteitle]

I just now did a factory reset and it seems to have fixed it too. I tried to back up as much as I could with the Xperia backup tool and Helium Backup, so hopefully restoring things won't be too tough. 

[laker]

I'm fighting the same issue.  Thought I had some success this morning rebooting in safe mode.  Had service again while in safe mode, however, after switching back to normal it's gone again.  And now switching to safe mode doesn't help.

[marvins_dad]

What the **bleep**!

I'm in the same boat!

I noticed yesterday morning on the way to work...but just now went to the Verizon store and got a new SIM...nothing.

I tried the safe mode and that didn't work for me.  I guess I am backing up and preparing for a factory reset.

Verizon must have done something if all of us had the same exact issue at the same time.

[marvins_dad]

By the way...my "bleep" was "h-e-double hockey sticks".

[marvins_dad]

Factory Reset did the trick for me as well.

Not too happy with that though...but better than having to go through warranty or insurance to get another phone.

[Naruto_Sushi21]

Same problem here also. Factory reset did the job for me but 2 days later it stopped working again. Furthermore, I must add that I use a prepaid service from Verizon.