Restore backup

[ShilenGod]

I had a Xz premium dual G8142 broken, then I couldn't find another same model, so I bought a Xz premium G8141 with hope that the backup could restore into it, but it didn't work... Now I only need the contacts info, which I forgot to upload to Google account, from the backup file. Please help me with solution!

[disimes95]

Hi @ShilenGod

So you made a backup of the data present on your Xperia XZ Premium Dual, but you try to restore that data by Restarting that data into a Xperia XZ Premium, am I right?

When you try to do that, are you restoring all the data or only the contacts? I´m saying this because there could be some incompatibility due to different models types! Please, let me know so I can try to get you some answers!

[ShilenGod]

Yes, my previous XZ premium dual was broken, i have its backup with full contents, the file is about 3.9GB... Im using the new XZ premium, all I need now is the contacts, which I forgot to upload to Google cloud, the other contents are not important. Pls help me! 

[disimes95]

@ShilenGod

I´ll try to get any answer on this!

[disimes95]

Hi again @ShilenGod

So, it should be possible to restore the Contacts if the backup was done via Xperia Companion. If it isn´t working, you can try to Repair the Software of your device (note that this will erase all internal memory data) and try again, or contact your local support team to have a proper follow-up for the situation!

Please, let me know how it goes!  

[ShilenGod]

The previous backup is for XZ premium dual G8142, the Sony Companion app didn't allow it to be restored to XZ premium G8141... that's the point...