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Re: Xperia XZ Dual Sim - Software update installation failed

Naynah_Blaq
Visitor

Re: Xperia XZ Dual Sim - Software update installation failed

My name is Naynah, I from Nigeria. My Xperia xz dual Sim which is recently purchased successfully downloads the software update but upon installation (after the restart stage), it says software installation failed..... I have tried updating it through my Xperia companion on my laptop but it is still the same issue. I have a very also tried using the software repair function on the said Xperia companion but it also failed to repair. Please help me, somebody out there!!! 

3 REPLIES 3
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Uliwooly
Expert

@Naynah_Blaq

Try using XC >>> Xperia Companion

Naynah_Blaq
Visitor

I did already. Plus I also used the software function on the Xperia companion to fix it but it didn't work 

christian20
Visitor

I've the same problem (i live in germany). The sony support told me that i have to go to my reseller cause the device is not from europe and they don't know how to fix it...

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