PHONE FACTORY RESET ITSELF!

[stanlykubrick]

Well, needless to say I am very upset! Here I am trying to defend this phone and when I got off the bus coming home from work today I find that during the 1/2 hour ride the phone completely reset itself while in my pocket! I LOST EVERYTHING!!!!!!!!!!

I have NEVER had any phone do this by itself. I do not know if I can live with a phone that does this.

[stanlykubrick · Accepted solution]

I have no idea what is going on here but this is very scary!!!!

After removing the SIM to put it in my backup phone (ZTE Axon 7) and rebooting a couple of times...everything came back?????

Not too sure what happened or what is going on but this is something that concerns me greatly as I depend on this thing for more than just communication. Good thing I have an emergency phone. I recommend that everyone have a 2nd working phone just in case. Rant over for now!!!

[CameronT]

I am really sorry to hear about this scare @StanleyKubrick but I am glad it is resolved. It's very strange indeed, but I am not sure what could have caused it.

All I can suggest for everyone is make sure you keep regular backups. You can set your device to perform automatic backups in the Backup & reset option of the settings menu. I recommend the Google sync options under Account settings also.

[EQO]

You are not alone. I have XZ  = P. It did a factory reset last night. - Completley missing Password protection as well. I to reset again, because it did not recognise my password ??

What is happening SONY. otherwise brilliant phone.

[Cirmos]

Same thing happened to me on my Xperia XA2. Phoen just reset itself to factory settigs. Somewhere else I read how another  person solved the issue. S/he took out the sim card and put it into another working phone ; turned it on. Then s/he reinserted the sim card into the orginal (Sony) phone and - voila - for some strange reason - everything was restored to the prior state. WORKED FOR ME TOO!