Non-existent Sony service center or any repair center for sony mobile devices in US?

[kaiser_jeff1986]

I accidentally drop my device and crack the lcd and i immediately contact sony support and was very dissapointed to their response. I know its not covered by the warranty but at least try and offer to repair my device because i am willing to pay and wait for it. 

All i got from their represenative was unfortunately we do not cover blah blah blah... and im sorry for the inconvenience... All i wanted to know is will you able to fix it out of warranty and i will send my device to a sony repair center and will pay for it even if i have to wait for a couple of weeks, but no there is no sony service center here in the US not one unbelievable, no after sales service at all. So to all potential sony mobile buyers better think twice before buying a sony device for when you accidentally damage your device and are willing to pay for the service and or repair it is non-existence here in the US, even authorized service center is not provided to me.

To all here in the forum. If any of you who knows where i can send my device for repair. I really need your advice and as for Sony you guys and this will be my last Xperia never again will i take the risk.

[Emir1]

Hi @Kaiserjeff1986, I am very sorry to hear about what has happened to your device.

I am afraid that I'm situated in Sweden, therefore I am not well informed regarding the local service routines within the US, but I will have a look at this for you internally and write you back as soon as I know more.

If possible, try to wait with sending it in to a third party repair center until I know more - I'll do my best to get you a reply as quick as possible.

[kaiser_jeff1986]

Well your buddy from sony support Center here in the US Alan and Ben told me to have fixed in a third party repair shop because they can't do anything about my situation. When I accidentally Crack my screen the first thing I did was immediately contact sony and explain what happened and all I got was a sort and we are unable to do anything and ask them to fix my device and I will pay cause it's not covered by the warranty and still all I got was a sorry for the inconvenience and send it to a third-party repair shop. Really sony and that would void my warranty then. I'm sure there in Sweden sony takes care of their customers but here in US well another story.

[kaiser_jeff1986]

It's been a week or so now and still Sony support US has not been in contact with me about third party repair shops... very upset Sony. I've waited patiently and this is how Sony treated your customer after buying your device and spending a lot of my hard earned dollars on it and nothing. So beware to others out there, who are wanting to buy Sony mobile devices specially here in the US. Now I somehow understand why carriers here in the US drop their support for Sony devices "Sony customer service is very nonexistent at all"

[kaiser_jeff1986]

Sony Mobile
SupportSign upSoftware Update

Dear Andrew,

Thank you for contacting Sony Xperia™ Online Support.

In regards to your inquiry, we're sorry to hear that your Xperia XZ has a broken display. Unfortunately, Sony Mobile is temporarily unavailable to assist you with your out of warranty repair but is moving quickly to select a 3rd-party vendor to handle these repairs. We expect to have more information in the very near future. Once a vendor has been selected, we will contact you with additional information.

If you require more information, or have any other questions, please visit www.sonymobile.com or call us at 1-866-766-9374.

Kind Regards,
Benny



Sony Xperia US Customer Services

Contact Us | Legal
Copyright © 2012 Sony Mobile Communications Inc. All rights reserved

Sony Mobile - Make Believe

This is the last email I've got from Sony support dated march 13, 2017

[Emir1]

@Kaiserjeff1986 I've been in touch with the support team for the US market and I am still finding out specific details for you, such as how having it sent to a third party service center affects warranty.

I understand that you've been very patient so far and that you'd like to have your device repaired, but I will find out more details and write you back as soon as I get a reply. I am very sorry for the inconvenience, but I am doing my best to get you a swift reply.

[ricegamer]

To be fair, Sony doesn't care at all about the US market.  They've been saying the lie about working on a US repair center or with partners since June 2016 for the Xperia X Performance and do not reply or will not help at all.

They have no US support and if anyone sees this, it's best to not buy Sony Xperia products in the United States unless they guarantee or offer support on their products going forward.

Otherwise, the repair policy is "buy a new one".  They don't care, anything stated otherwise is a lie and it's stupid to spend this much on a product that the company offers no options to repair.  You can't even buy parts to fix it yourself (unless purchasing from questionable overseas sites).