Headset issues xperia xz1 compact

[stålbalk]

Hi, just got my new Sony xperia xz1 compact. The only problem I have is that it won't accept or recognize my headphones. It accepts other headphones,  and other devices accepts my headphones.

It makes me wonder. Is there a hardware or software compatability limitation by Sony or whatever that prevents certain types of headsets from being used with the device? 

[CameronT]

Hi @stålbalk, welcome to the community.

First check if the headset works with other devices. If it does, you need to update to the latest software version. If the problem persists after a software update, the issue might be hardware-related. To find out, contact your retailer or a Sony Mobile repair partner. Before handing the device over for service, back up all your data to avoid possible data loss. Data on the device may get deleted when examined. Don't forget to bring proper documentation, for example, proof of purchase and warranty card. The documentation required may vary depending on market, country or region.