Dropped calls

[Bali3]

My Xperia XZ Premium keeps dropping calls and when that happens, it displays the message "enriched calling.... has stopped".

Anyone experienced this?

David

[CameronT]

Hi @Bali3, I am sorry to hear about this.

Try these methods one after the other. Verify after each method whether the problem was solved, before trying the next one.

• Try to change the network mode on your Xperia™ device to see if this fixes the problem.
• Turn off the device. Remove and re-insert the SIM card, then turn on the device.
• Insert your SIM card in another phone or tablet to see if you can make or receive a call without it being dropped. If you can make or receive a call with another phone or tablet, it may indicate that there is something wrong with the software of your Xperia™ device. Try to fix the problem by performing a repair of the software using the PC Companion application or the Sony Bridge for Mac application. A repair of the software may include an update of the system software. If an update to a later Android™ version is available for your Xperia™ device, the new version may be installed. If this is the case you may notice some differences in the functionality of your phone or tablet after the update. Go to: www.sonymobile.com/software for more information and carefully read the information given before repairing or updating.
• Contact your network operator. The problem may be related to the SIM card or the mobile network.

To select a network mode

1. From your Home screen, tap the Application screen icon.
2. Find and tap Settings > More… > Mobile networks.
3. Tap Network Mode.
4. Select a network mode.

[kesundt]

All (and Sony Support)

I have just bought a Sony XC2premium March 2019. 

I have used an Xperia Z5 for 3 years before giving Sony my confidence vote by sticking to the brand

I'm dissappointed

The friggin phone drops calls

I have researched this a little and it seems to be an error in hand-over from 4G to 3G or 2G networks when you are in a call in a car on the move.

In my case what happens is that I can hear the other end crystal clear all the time, but the other end all of a sudden hear some sparks and then my voice is muted.
Theres is nothing I can do to un-mute except disconnect and connect again. Im located in Norway (just for reference)

This is most likely a software bug. So SONY Support please dont go on about restarting the phone or swapping SIM cards etc ..

This must be escalated properly and forcefully to R&D

We, want a SW fix urgently

The problem could well be a GSM compatability issue. Eg some basestations are running a SW version not compatibe with the phone.. However, SONY fix it.. 

Thanks/

   Knut

[Bali3]

Hi, 

I used to have this problem with my XZ Premium and it was so frustrating especially for business calls  But after the most recent update that problem is now history  

[kesundt]

Hi Bali4, thanks for the info
I am running Sony SW Build number: 52.0.A.8.14 (Android 9)
Updated a few weeks ago nothing new from Sony at present

What build number are you running?

[Bali3]

Dear Kesundt,

Please see attached my most recent update...

[kesundt]

All

It seems the problem can be resolved. I have not fully verified that the bug is gone but here is what you should do

- You have to reload the software onto you phone using this tool: Xperia Companion

https://support.sonymobile.com/gb/xperia-companion/

- Connect with USB and select "Software Repair"

- This will install: 52.0.A.8.14.R2B

(Notice the last three letters R2B)

- The phone will be completly erased (factory reset)..
So this action is a right pain and forces you to waste lots of time.. But it seems to give you back a working phone...

[kesundt]

As of November 25th 2019 and multiply updates. 

The phone is still dropping calls! 

Tragic.. 

Good bye Sony