Zylo screen not posting

[#1]

hey, my zylo phone recently started acting up. once i turn it on the screen's backlight turns on, the keypad lights up however the screen stays black. and doesnt post any images.

anyone had the same problem?

thanks

[#2]

i didnt find a solution so gave my mobile to the service center.....I tried too all that things but nothing happened..

I wud suggest u to give the mobile in the service center and never buy a sony ericsson mobile again....Because the service quality is the most worst of sony ericsson....Its been 3 months and i have not got my mobile yet.

[Markus1]

Sorry to hear all this.

First of all, we do of course not recommend updating on your own for marketing reasons. If we do not believe that a update can fix the problem, we recommend a repair at a service center instead.

In this case, since a update obviously did not solve your problem - you will need to have the phone sent to a service center in order for us to fix this. Your dealer should help you with sending the phone.

[#4]

Trust me friends just dnt waste time and give the mobile to the service center cuz you'll hace to waste your time after giveing the mobile to the service center.You know what the service quality of this match is the most sucking in the world.I have not got my mobile yet since 3months.So trust me my friends just don't buy any of the sony ericsson mobiles in future and I also suggest not to buy any of the sony products.

                   B'coz sony just eyes on the money of the customer and not on their customer satisfaction.They really really suck,I have felt their selfishness.

[#5]

this has happened to me too, just today.

screen goes blank and top-half of buttons do not work when the slider is opened.

when slider is closed it is ok. however my phone has a pin and now whenever i try to enter my pin to get into my phone the screen blanks out.

seems like the zylo has a manufacturing defect. some people have tried sending it over to sony to get it fixed and two months later it comes back unrepaired.

dikuno10

[#6]

I now have the same problem with my lovely (previously lovely I mean!) 3-month-old Zylo mobile that people are describing here :smileycry:.

The interesting thing is that the problem started within hours of me connecting my Zylo to the Internet for the very first time. This makes me suspect that the problem is caused by a virus.

Has Sony Ericsson investigated the virus possibility? Does Sony Ericsson in fact know what is causing the problem, and if so will they tell us?? And is there a fix???

Also, what about the other people with the same problem - did your Zylo have access to the Internet at all before the problem started? Because if some Zylos that have the fault had NEVER accessed the Internet when the problem started then we have disproved my virus theory.

[#7]

hi carol@trioross.plus,

i hate to say it, but it cant be a virus. all of us seemed to have tried a software update/master reset, which would have wiped any virus. and until two months ago, i accessed the internet almost every day.

the zylos seem to crash at anytime, so it was probably just a coincidence that it happened just after you accessed internet for the first time.

sony says i have to repair ... time to take the plunge...

[#8]

Yeh, i doubt very highly it was a virus.

1. because i never connected to my pc.

2.who would waste their time to make a virus for a sony erricson phone? no one.

also ive noticed that my phone works completely when it is slid down. is this in commom with any1 else? and whenever i slide up it turns black.

if anyone has the same issue please say so so we can determine that it is a common fault.

[#9]

yeah, my phone works with the slider slid down. seems to be something to do with the flex cable/lcd screen and whatever else.

viruses are software directed and yeah, no one would be bothered making a virus for the SE OS. mainly just android/iOS.

[#10]

Same thing happened to my phone. Just three months old. Is there a solution if the updates don't work? How can one use a phone without a keypad? I can't access the internet or text.

[#11]

I sent mine in for repair (UK) and got it back within a week.

At least some part of the service is ok...