Z5 seen as Z3 in PC Companion

[azzido]

Hello, 
It is funny but my Z5 is seen as Z3 in PC Companion (latest version).
Is it only be or it is a general bug? 

[Jake-SonyXperia]

Hi azzido,

This seems like a driver issue, when you plugged the Z5 in to the PC did it install drivers the first time round?

You could try a quick uninstall and reinstall of PC Companion, or you may need to delete the drivers for the device within the Device manager and then reinstall them through removal and reattachment.

[evanstafford]

Hi, Ihave the same problem. I've uninstalled PC Companion and reinstalled, I've also uninstalled the Z5 from my device manager. As soon as I connect the Z5 to my PC, it comes up as a Z3. Any further help you can give?

[azzido]

Yes it did install the driver.
Moreover, I remember that switching between Z2 and Z3 was not resulting with this issue... 

[Graffin]

I have the same problem too. Removing and installing PC Companion didn't help. Win 10 64bit.

[augie7107]

Look for a PC Companion update that will solve the issue. This happens often when the newest device is initially launched.

[Demon1521]

hello all! so here is another thing i hawe noticed, by connecting Z5 E6653 to any PC, installing blank PC Companion, i see message in it that my Xperia Z2 is Connected and Up to Date.  Z "2'' ? not 5? is it normal? or its some bug? tested in 3 different PCs with Windows 10, all same. But windows Phone helper shows that i connected Sony Xperia Z5!  Can it may hurt any Updates?

[Uliwooly]

@Demon152

It's probably a temporary glitch, it won't affect the update, selecting the phone is only to find the steps on to how to prepare your phone for the update but nothing else.