Z5 Premium headphone socket broken.

[AndrewKelly]

Hi,

I've had my Sony Z5 Premium for about 3 months now, and this morning the headphone socket stopped working. When I start playing music it works, but if I touch the headphone wire at all the music stops playing. At first I thought this was a broken pair of headphones, so I tried another pair, it seems I can make the music stop playing even by touching the frame of the device. I think the phone believes that the headphones have been removed when they haven't and hence it stops playing the music.

Booting into Safe Mode doesn't fix the problem, and different headphones all show the same problem too. Do you think I can get it repaired by Sony under warranty?

Thanks,

Andy.

PS: I notice in other sections of this forum that the Z3 had a similar issue. You'd think with the heritage that Sony has in the portable music player space they'd be able to get this bit right!

[Jake-SonyXperia]

Hi AndrewKelly,

Welcome to the community,

Sorry to hear about the issue. Is this also happening with the Sony supplied headphones to? if you have none are you able to clarify if the other headphones are CTIA or OMTP?

[AndrewKelly]

I'll have to dig out the Sony headphones that came with the phone, they were the first things I threw in the drawer. I'm not sure if my current headphones (which have worked fine for the past 3 months) are CTIA or OMTP.

[AndrewKelly]

I found my Sony headphones that came with the phone, using these (or any other headphones) now results in no sound being played through the headset, it just comes out of the phone speaker. It looks like the phone doesn't recognise that any headphones have been plugged in. 

I've checked for lint in the headphone socket but its clean.

[Jake-SonyXperia]

That is unfortunate, it seems to be hardware related, I would suggest maybe taking the device back to the place of purchase or contacting Sony Mobile within your region.

Use my signature for contact details.

[Lainehart]

This happened to my Z5 Premium as well. Sony have been extremely unhelpful in helping me get it fixed

[Anto23]

I had the same problem, download the application sound about on the play store, it should fix the problem

[ps109125]

https://m.youtube.com/watch?v=g2CTcnx-az4
This video will help to u

[Erik2017]

I've got the same problem, had the phone since may

[Karemshaker]

Hi every one
Me and others have proplems with headphone's jack
I think that is all because of smart connect app
This app is the proplem because whe we download soundabout the headphones works
So i need to ask sony a question
Why do i need to download a manual app to use my headphones?
The proplem is not a hardware and that comfortable
Please help us with this issue
Notice: i dave the same proplem with my old xperia z2 & z3 now don't make me hate my new z5 premium
Thanks