Z5 compact won't charge after update

[Gmcken89]

After the latest update to android 5.1.1 my phone has suddenly stopped working with my charger.

When I connect the charger the connect tone just plays over and over and sometimes turns my phone off. Please sort this, or give me a workaround.

This is my first Sony phone and I'm already having such.a bad experience 😕

[Qatrium]

Did you try a different charger or USB cable? Just to make sure it's not a physical problem.

[Hampus]

I agree with Quester that you should try another charger. And also, are you trying to charge your phone via USB-port or the wall socket?

[Gmcken89]

Hi,

I went out and bought another charger today to see and it worked. My phone has charged back up to 100% again!.

I'm really not sure why the official Sony one suddenly stopped working. It hasn't been damaged in any way and I only just got this phone recently. I always use the wall socket to charge.

Anyway thanks for help, I maybe should have troubleshooted a little more first 🙂

[Hampus]

Glad to hear that it's now working! 

Hard to say what the cause can be. Perhaps you can contact your Local support to see if you can easily submit your charger to a service center so it can be examined.