Community

Dan27

I've only had my Z5 Compact a few days but I can't seem to get a good enough connection to access the Play Store or YouTube.

I know it's not my router because my battered old Samsung S4 Mini, on the same router, is lightning fast. I can literally stream a video instantly on my S4 while the Z5 just times out each time. Have tried restarting and reconnecting as the only device.

Any suggestions?

Thanks,

Dan

Uliwooly

@Dan27

Could you test your device in >>> safe mode > youtube

Dan27

Tried safe mode. Seemed slow at first but now it's really got up to speed. Play Store's working now too.

Uliwooly

@Dan27

it could be a third party app acting up

Dan27

Still won't stream YouTube or connect to the PlayStore in normal mode. I deleted a microphone app and the reddit app, my only other apps are the ones that came pre-installed and widely used ones like Twitter, WhatsApp and Instagram.

Uliwooly

@Dan27

If it works fine in >>> safe mode but not in normal mode, then it is a third party app, what you could do is to repair the phone with XC and report back, or you could uninstall ALL third party apps > restart the phone > check again

also, forget the WiFi >restart the phone > add it again.