Z5 accelerometer not working

[Simon72]

Got my Z5 at the weekend and it appears the accelerometer isn't working properly. Ran diagnostics and it just runs left to right. auto rotate does not work as a consequence. Any ideas?

[Uliwooly]

@Simon72

are you using a protective case, perhaps magnetic case?

[Simon72]

Using a case but took it out of it and still not working. There is no magnet in case. Thanks for reply

[Uliwooly]

@Simon72

could you test the device on >> safe mode ?

[Simon72]

Tried in safe mode still the same tried diagnostics. also did a factory reset still nothing.

[Uliwooly]

@Simon72

Have you repaired the phone with PCC? 

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Simon72]

Think that might be my next port of call not good though for a brand new phone. come from a galaxy s4 and in overs 2years of service had no issues like this!

[Uliwooly]

@Simon72

keep us updated. 

[John-BR]

Hi @Simon72

Welcome to the community.

Here's how to run the repair on PC Companion:

1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:

1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.

6 . Select your model of phone from the list that appears

7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

You will want to start these processes with the phone powered off and disconnected from the PC.

[Simon72]

Well it just decided to fix itself! I installed the BBC media app and I think this must have somehow force restarted the accelerometer when turned screen. screen now auto rotates again! Don't know how long it will last!