Share your experience!
Hi,
Two weeks ago my phone screen began randomly freezing, and a small section at the bottom would become digital noise/pixels. To fix this I simply locked my phone with the power button, waited a few minutes and my phone would be back to normal.
I can't remember if this started happening before or after I updated my phone to the latest software.
For the last week when I unlock my phone, every now and again the screen won't turn on.
Sometimes when I plugged it in to charge, the charging screen would display and I could turn it on that way. When the screen was blank, sometimes I could press the power button repetitively (locking & unlocking my phone) and the screen would eventually turn on.
I then figured out I could do a 'hard reset' by holding down the power and volume up buttons, and my phone would work again.
But now the screen won't turn on/unlock again, my PC will not recognise my phone and the hard reset gets my phone to vibrate three times but nothing happens. When I press the power button, the phone will vibrate once (as it usually does when turning on), the little light (top left) will turn on, the backlight will turn on, but nothing else happens.
I have also held power & vol. up whilst plugging phone into PC, the light in top left turned blue and PC seemed to recognise phone displaying 'S1 boot fastboot' installed but connection between PC and phone dropped out for some reason.
Help!
Regards,
Emma
Hi -Emma-,
Welcome to the community,
This sounds like it is more related to hardware then software. Based on this information I would suggest having the device checked by a service agent. Please use my signature below to contact our Customer Care Line.
Thanks for replying so quickly Jake! I will contact Sony.
Regards,
Emma
No problem, I hope it all works out for you 