Z3 Constant Hang Ups

[XperiaLogan]

My Z3 does constant hang ups at random times. Sometimes when I call someone it will hang up before it even rings even if I hit call back IMMEDIATLY after it hangs up it hangs right back up.

Sometimes I can talk for 5 mins sometimes 3hrs but it will randomly hang up. A phone restart fixed it sometimes I have changed the signal prefrences and no change. I have factory resetted the phone and no change. I am about to do a Software repair with the PC Companion. If this does not work I don't know what to do. Has anyone else had this??

[Jake-SonyXperia]

Hi XperiaLogan,

Welcome to the community,

Can you advise if the screen is staying on when you are making a call?

[XperiaLogan]

It does stay on. Sometimes the phone still drops signal with the screen off too.

[Uliwooly]

@XperiaLogan

Are you making regular calls or VOIP?

[XperiaLogan]

I am making regular call with it..

[Uliwooly]

@XperiaLogan

Perhaps you press the end call button with your face? is there anything blocking the proximity sensor? 

[Jake-SonyXperia]

The screen should go black when it is against the face, are you aware that this happens?

If it still stays on it sounds like the Proximity sensor may not be working correctly and you may be accidentally hitting the hang up button with your face etc.

let us know

[XperiaLogan]

I use a Blueparrot Bluetooth. and it hangs up repeatedly like if it hangs up I push the call back button and it hangs right back up again. Even if it is sitting in a spot with a strong signal it will hang up randomly

[XperiaLogan]

No I always use blue tooth.

[Jake-SonyXperia]

Are you getting the same results when you use the device without the Bluetooth device?