Hi!
Got my Z3 in March 2015. And there's 20 days or more since I upgraded to lollipop. Since then, apart from a little bit slowliness in the beginning, everything was alright.
Just after I got the feeling of lollipop and found almost all configurations settings I used to have in kitkat, it got me this problem:
I observed that my phone began to restart randomly with no reason.
This happened when I wasn't at home, walking around the city centre.
Then, once getting out of my house, right after my home WiFi got out of range, it restarted. Then, I realised it could be WiFi related. And, in fact, whenever my phone found a known network and (I assume) tried to connect automatically (since this function is enabled in my settings), it restarted. As soon as i get home and it also tries to connect, boom! Restarts.
And at this moment, I am at the university and it is restarting all the time. Sometimes it quickly shows the home screen, but shortly after restarts again.
I tried to do the hard reset (press power and volume up until 3 quick vibrations) and pressing the restart button for 5 seconds until 3 quick vibrations and none of this options seemed to get the phone out of this loop.
What shall I do next? If you only suggest a factory reset, is there a way to do that even if I am not able to get to home screen? Can you give me one link explaining how can I easily back up my data and apps and then restore them after this factory reset?
Thanks a lot!
Gabriel
