Join now - be part of our community!

Z3+ Back - Home - App Icons Not Responding?

WalrusOfLove
Visitor

Z3+ Back - Home - App Icons Not Responding?

Hi Guys, 

I recently bought this phone after my iPhone went bust. 

Everything was fine but when it updated the Back - Home - App Icons just will not respond to anything I do which is incredibly annoying! It isnt the touch screen because when the phone is locked I am able to access them at the bottom of the screen its just when I try to use the other functions!I am at the end of my teather with this.

Is there anything anyone can think of doing and would this be covered as a defect if I sent it to be repaired?

Ihave already > Fully Reset the phone - Soft reset/hard reset - I have tested it in safe mode - Used the PC Companion to repair the phone. Nothing has worked.

Thanks.

11 REPLIES 11
WalrusOfLove
Visitor

Is is it worth doing again? And it's under warranty until 2017 anyway so I don't really mind just want to know if it would be classed as defect and what the turn around Is.
profile.country.GB.title
Uliwooly
Expert

@WalrusOfLove

Only your Local support can answer warranty questions