Z2 update failed

[FlorianT]

Hello.

I have a problem with my Xperia Z2. I tried to make the update of my device but my computer shutdowned during that.

When I turn on my phone, i have this message "The software updated failed.Make sur that your phone is connected to the computer and try again".

The computer doesn't recognize the phone and the phone shut down after this message.

What can I do? 😕

Thanks

[_alexdon_]

1.Make sure you charge the phone for at least 2 hours

2.After charging,force it to turn off:

http://userguide.sonymobile.com/referrer.php?region=global-en&product=xperia-z2#!Resetting-your-devi...

3.Do not turn it on,open SUS and repair:

http://www.sonymobile.com/gb/tools/update-service/

[vluser]

I have the same problem, your solution dosen't work anymore 😕

[_alexdon_]

What is your problem,could you elaborate?

[vluser]

When I turn on my phone, i have this message "The software updated failed.Make sur that your phone is connected to the computer and try again".

The computer doesn't recognize the phone and the phone shut down after this message.

The Link that you postet dosen't work anymore

[_alexdon_]

You need PC companion now:

http://www.sonymobile.com/gb/tools/pc-companion/

[vluser]

The Computer doesen't recognise the Phone

[_alexdon_]

Did you charge it for about 2 hours and turn it off for PCC?

[vluser]

Yes

[_alexdon_]

In this case,I suggest you stop by a sony service and let them handle the device.