Z2 random shut down

[Javo]

Hello Sony. I bought your newest flagship week ago and i have problems with it. My phone is shuting down on random, either just scrolling, or listening to music. It shut itself down, then boot up again. It is annoying. Brand new phone and i already have issues with it. I even used PC Companion to repair the phone but nothing happened, still same thing. Please respond and help me with this. 

Regards

[Santos3050]

Did this and the same thing, when.it.tries to update apps, it.restarts over and over again.

[_alexdon_]

I support the idea of having the phone examined at a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

[Santos3050]

I'll just get this replaced, clearly a hardware issue as it only messes up when it has to do anything intensive.

[Santos3050]

When I say intensive, I mean anything which isn't basic phone or app usage, such as updating and games.

[_alexdon_]

I understand and I am sorry.It could be a motherboard issue.

[Santos3050]

It's not your fault, it's taken me this long to update all the apps after the factory reset, walking back and forth to the fridge when it kept crashing.

[Javo]

So Santos, how many times does ur phone go restarting in a day? Mine not that much but it is still there. no matter how intense i use my phone it still happens. today was while i was on a phone with gf, yesterday it was while i was simply scrolling between homescreen. Its been like 9 hours that my phone is working and i had no restarts. I used SUS in that time, maybe it fixed that. Please keep us posted what did u do with ur Z2. if u go in a sony center, ask them, squeeze answers out of them.

regards

[Santos3050]

It only restarts when I do something other than phone or texts or light Internet browsing. Anything else and it restarts and won't start again until I do a hard reset, put it in the fridge.

[_alexdon_]

This could mean that the phone is easily overheating.What will you do?

[Javo]

alexdon u said that faulty sim card can couse restarts, how is that possible? I tried that last night, took sim card from my z2 and played games, tried to heat him a bit and indeed he didnt restart. i put back sim card this morning and i had no restart yet. My gf tried to call me but she said i was not available. Maybe its faulty sim after all?