z1 wont turn back on after trying to update the software !

[sconnor]

last night i tried to update to the current software.

1 it backed up the phone as always

2 it was in the process of prparint the phone for update. i left the phone connected to the pc while it did this. when i came back in the pc was a blue screen saying it had to shut down.

3 the pc restarted but now my pc wont recognise the phone at all, ive tried using different usb ports and ive also uninstalled then reinstalled sony pc companion but the pc still wont recognise the phone.

4 when i try to turn the phone on i get a message saying software update failed and reconnect to the pc !

what is wrong ???

[Uliwooly]

Connect your phone to a wall charger > let it charge for 1 hour > run PCC > follow all the steps then connect your phone 

[sconnor]

PCC ?

[sconnor]

sorry pc companion !!

[sconnor]

Hi

phones been charged for over the hour suggested.....

pc still doesnt detect the phone !

It does flash up with a message saying phone/ tablet is being installed for 1 second before saying no phone detected !!

[Uliwooly]

Could you try a different computer?

[SignedAdam]

I had a similar problem, does the phone show anything on the screen, for example "update failed, connect to computer" if it does, try opening "Sony PC Companion 2.1" click start on "support zone" then click "phone/ tablet software update" a message will pop up, press repair my phone / tablet, select your phone in the list, then follow what it says, try doing this even if the phone shows nothing, you will lose everything, all data will be gone if you follow my steps