Z1 Compact

[6666661]

Dear sir

i bought the Sony z1 compact last 12\mars\2014 from Geneva, i paid 529.00 chf....i noticed that the phone gets hot, asked friend they said all smarts dose...now the phone totally not responding.is it normal to use the phone for only a year(guaranteed) and 4 month's...

i don't like the feeling of loosening 529 chf with a mark like Sony !!!!!

[Thommo]

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[SophiaW]

Hi 666666, welcome to the community!

Follow @Thommos advice and if it doesn't work then you will need to contact your local Sony Xperia Customer Care team. I do hope this does work for you! Let usknow how it goes.