z1 compact phone is shutting down due to high temperature

[Mei]

my z1 compact phone is shutting down due to high temperature after update 5.0 lollipop how to solutions?

[Phy]

Do you experience the same thing if you boot in safe mode? 

How to boot on safe mode.

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[CittoZ1C]

Hello everybody from Italy, same to me, the device (Lollipop) shut down while charging and it won't boot in any way (safe or not safe). When you turn it on it shows Sony and Android logos, then the jingle and the waves but it stops and shuts down again without reaching the home page. In a few words: unsable.

If you try to charge it shows a waring message for overheating but it is not hot at all.

Sony Support Team and/or anybody else may help? I have already written an email to Sony but it is Saturday and I believe i can get a reply only next week.

Thanks in advance

Ciao

[Phy]

Repair the phone with Sony PC Companion

Sony PC Companion.
http://support.sonymobile.com/us/tools/pc-companion/

[Mei]

Dear Sony please fix this problem

[CittoZ1C]

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@Phy wrote:
Repair the phone with Sony PC Companion

Sony PC Companion.
http://support.sonymobile.com/us/tools/pc-companion/

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Hi, how can I repair it with PC Companion if the device does not turn on? Of course I already tried to connect it but PC Companion does not see the device since it is off.

[_alexdon_]

Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[CittoZ1C]

Thanks for the instructions but did not success, after the repair process the device still does not boot...I will call the assistance, regards.

[Uliwooly]

@CittoZ1C

Keep us updated.

[Mei]

Suggest me repair with Windows 7 or Windows 8 cuz i update my z1 compact with Windows 7.

[Uliwooly]

@Mei

I don't understand your comment.