Z Ultra Screen so fragile

[Alexist1]

Why my Xperia Z Ultra glass is not as tough as said? It didn't have to get fall or hit it with hammer to make it crack. 
This is happened just 2 weeks after I bought my Z Ultra. 

When I come home, I put my ultra in my pocket, then I sit in motorcycle. When I arrived at home, I check my Ultra and then suddenly I found it get cracked in screen. I found not even single scratch in casing, but the screen got crack. The crack is so thin that I couldn't feel the crack with my hand. And the worst is, the touchscreen suddenly not working!

So, my warning to all Z Ultra owner, do not ever put your ultra in your pants pocket.

Ask Xperia Care: Can I claim my warranty?

[Uliwooly]

Either something hit the screen while ridding your bike which could crack it, or there was a lot of pressure in your pocket. 

http://www.sonymobile.com/global-en/support/contact-us/

you will have to contact Sony directly, but I doubt this is covered

[Alexist1]

no one hit my z ultra since I couldn't feel hit mark on the screen with my hand. So we can say that the crack come from inside the screen. 

It might be the gadget get pressure when I sit at motorcycle, but the pressure surely not so hard since I just usually sitting. For a gadget claimed to be "shattered proof", this incident make it like a bluff... And if I can still use my touchscreen, maybe I can ignore it for awhile... But I just couldn't use the touchscreen at all....

[Alexist1]

Btw I had contacted Sony via http://www.sonymobile.com/global-en/support/contact-us/ 
few days ago but no response yet... 

Just remind other Z Ultra owner, the screen is not so tough

[Uliwooly]

The Xperia Z Ultra or any other Xperia (so far) hasn't claimed such thing, it has an antishatter film 

http://www.sonymobile.com/us/products/phones/xperia-z-ultra/

The only waterproof Full HD smartphone**

Waterproof**, dust resistant and with tough tempered glass coated with an anti-shatter film, this Android smartphone is much tougher than it looks.

[Alexist1]

well, Z Ultra just launched less than a month right? 
So maybe my phone is the first incident... 
But I found many cases with Xperia Z in this forum. Maybe it is related incident?

http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/Xperia-z-glass-back-cracked-on-it-s-own/m-p/321743#U321...

[Uliwooly]

Yeah there are users who cracked their screen, I have an Xperia Z and I have not cracked my screen or the back pannel even if I've put through quite a lot my phone. 

[Alexist1]

I wonder if they claim it is to be "coated with an anti-shatter film"  can I claim the warranty, because my glass screen is defect not like what they are claimed?

[Alexist1]

"Yeah there are users who cracked their screen, I have an Xperia Z and I have not cracked my screen or the back pannel even if I've put through quite a lot my phone. "

Would that mean that user got defective screens unlike yours? So warranty?

[Uliwooly]

You have to talk to your local Sony repair center