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XperiaE not switching on standby

BoroParmo
Visitor

XperiaE not switching on standby

When I tap the power button on my Sony xperia E instead of going to a black screen (standby) it goes to a black screen and then switches straight back on and acts as though I held it down and comes up with the option to turn Power off or turn on Airplane mode, My battery is fully charged. I hope someone knows how to solve this, Thanks

9 REPLIES 9
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_alexdon_
Expert
BoroParmo
Visitor

The problem is still occuring, everytime I switch it to go on standby the screen goes black for a second and then comes straight back on

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_alexdon_
Expert

Download sony update service,repair your phone:

http://www.sonymobile.com/gb/tools/update-service/

alexdon
BoroParmo
Visitor

Still not working unfortunatly

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_alexdon_
Expert

Don't tell me you already repaired,it should take about 20-25 minutes...

alexdon
BoroParmo
Visitor

Having routed through the phone box i was sold, I could not find a USB cable to use for the phone.

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_alexdon_
Expert

I suggest you visit a nearby sony centre:

http://www.sonymobile.com/global-en/support/contact-us/

alexdon
BoroParmo
Visitor

Ive just found the USB cable, and are going through the update process and I have got to the part were it tells me to connect the phone. It states you have to switch off your phone however when I switch my phone off it comes straight back on and doesnt have chance to connect upto the update service.

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_alexdon_
Expert

If you cannot connect with vol down(the phone needs to be off),I suggest you visit a sony service.

alexdon