Hi,
I am using a Sony Z5 Compact E5823.
I purchased this phone in early April, this year. At the time, it was running Android Lollipop 5.1.1 out of the box. A month later, it updated to Android Marshmallow 6.0.1. I've been using it without issue, since then. My daily usage of the phone spans phone calls, text messaging, Skype video calls, emails, internet browsing and music.
I haven't used this phone roughly, the phone has not sustained any kind of damage, even minor. I also have not used any screen protector of any kind, since purchasing the phone.
Here is the problem;
About a few weeks ago, I began to notice part of the screen not responding. This was noticed while scrolling through a website in Chrome. I noticed that the scrolling stopped, somewhere in the middle of the screen, then resumed. At first, I didn't think much of it. But then, I noticed that in Landscape mode, when I type something, a few keys do not respond. I ran the Sony Diagnostics tool, in-built into the phone and did the Screen Test. I found that in the middle of the LCD screen, there is a line that doesn't show any touch response at all. That is the line where I first noticed the issue with the scrolling.
I have had an online chat with Sony's support staff and I was advised to check the issue by doing a Software Repair via Xperia Companion. I have not yet attempted that, because I need to conduct a backup of my files first.
But what I want to know is if there is any documentation of Xperia devices losing partial screen touch response due to software issues and if so, what is the probability of the issue being resolved by doing a Software Repair via Xperia Companion?
If all else fails, including the Software Repair, then I probably will have to go to a Sony Service Centre. But I'm dreading that, as I wouldn't want to have to do without the phone for a good week or so.
Can someone help, please? Thanks!
Sisil K.
