Xperia Z3 screen gone black

[Chris1231]

The phone is on, but the screen has gone completely black,I've only had it 2 days, I've tried powering it off and on again but no joy. Any suggestions?

[Thommo]

Have you tried holding power and volume up untill you feel 3 quick vibrations or using the reset button under one of the flaps and if that fails then I'd return the device back to the place of purchase for an exchange

[Jake-SonyXperia]

Hi Chris123,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines

You could also try performing a software repair on the device before taking it back. I have supplied the instructions below.

1. Before you start you have to download the PC Companion software from PC Companion
and install it on your PC.
2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Note! For some models you will be prompted to do a backup prior to the update and then restore.
3. Install and open PC Companion then select Support Zone.
4. Phone Software Update.
5. Start.
6. Repair Phone
7. Continue
8. Accept data removal
9. Next
10. Wait for prepare
11. Select Phone
12. Follow the connection steps

[GBCLeite]

Same thing here. My Z3 duo sim which i bought 2 weeks ago had its screen going blank right in front of me.

Never used the phone under water. Never got it wet.

I was using the phone sending a message when the screen suddenly went blank.

Tried everything: pressing power on/off button along with volume up and restarting the phone.

Tried using Sony's utility (bridge) for backing up the phone and setting it to factory default and it did not solve the problem either.

Guess I will have to take it to tech service.

It's a SHAME for Sony to manufacture an expensive device like that and it does not last a month.

[Gidgee]

Yeah this is the second phone I've had that has done this I have Xperia Z3 not even a month old!

[GBCLeite]

Just received back my phone from tech assistance.

It was not replaced by a new one, instead Sony decided to repair it.

The screen came back just working fine, but I just discovered a new issue: The VOLUME DOWN button is not working.

Contacted Sony and they asked me to ship the phone AGAIN back to tech assistance.

Requested them to give me a new phone. Let´s see how they will proceed.