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Xperia Z3 buttons suddenly do not work and can't be charged

rawr_zee
Visitor

Xperia Z3 buttons suddenly do not work and can't be charged

Hi guys, new to the community. I've encountered a problem just now. Been using Xperia Z3 Compact for almost 3 months when suddenly tonight the phone's buttons started to not work and the phone couldn't be charged. Luckily my phone is still at 60-ish percent, so it can survive 'till tomorrow. Any suggestions on how to fix the problems? Thinking to bring my phone tomorrow to Sony retail store to get it fixed. Thanks for the advice!

5 REPLIES 5
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Uliwooly
Expert

@rawr_zee

Have you exposed your phone to water at all?

Phy
Legend
Legend

Contact your local Sony Xperia Support.
http://support.sonymobile.com/global-en/contactUs/
rawr_zee
Visitor

Nope, never wet my phone before nor drop it into any kind of puddle. The problem suddenly appeared out of nowhere and it took me by surprise, since I've been using the phone just fine until it became like that.

rawr_zee
Visitor

Yeah, probably going to do that tomorrow morning.

Phy
Legend
Legend

Ok. Let us know how it goes.