Xperia z2 wont turn off and the magnetic charget stopped working

[hanzi1988]

hi

ive been using my experia z2 D6502 for almost 2 months today my phone died and wouldnt start

ive connected it to a charger then turned it on and it worked just fine so i tried to charge it via the magnetic adapter it kept connecting and disconnecting

then i tried to turn off my phone and it wont turn off its stuck into a boot loop after shutting it down

this is really weird

appriciate your help

[_alexdon_]

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[Jake-SonyXperia]

Hi Hanzi1988,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines

Try holding the power key and the Volume Up key for around 15 seconds, the handset will turn off, from here try turning the device back on.

Backup the handset and then follow the instructions above.

Backup Instructions

[hanzi1988]

i did that today

but it ddint work either it boots into a bootopp

showing sony then turning off and it keeps repeating the same process

[Jake-SonyXperia]

Did you try going through the software repair as stated above?

[JuanMa_PF]

Hi all, my z2 did the same yesterday, and now i can only turn it off via power key + volume key. Have you tried the proposed solution? Has it worked with your xperia?
Thanks all.

[hanzi1988]

it didnt work

seems like a hardware issue

im taking it to the service center

[JuanMa_PF]

Ok, thanks. I Will have to send it too. Please, give us your feedback if you send it nearly. I Will do the same.

[JuanMa_PF]

Hi All,

     I have sent my xperia to Sony twice, in the first one they replaced some parts and the USB, when it came back I tried it with the magnetic charger but it had the same issue, the led flashes all time and the battery is not loading (no problem with charging it with the USB).

    The second time I sent the xperia with the magnetic charger, they replace the same parts plus the battery. It came back to me yesterday. After loading the battery with the USB cable (until 80%) I tried the magnetic charger with the same results. 

    Do you think it is normal? Why didn't they try to load the battery with the magnetic charger? Would you send it again?

Please, give me your opinion.

Thanks in advance.