Hi Sir/Mam, I Mohit Thapar is suffering from a big flaw in your handset Xperia Z2 which i bought on 6th of June 2014, got it replaced in 20 days and then again new device with the same hardware issue but no response from either Sony Care or Sony service centre as both the departments just reply that they don't have the power to take a call and keep shifting the responsibility on each other.
As you can see from the service number 1-1385156341, still i will again explain the whole story in this mail and will attach the required proof for the same as below.
I bought SONY Xperia Z2, on 6th of June 2014 worth 48,500 Rupees (Biggest Mistake) which had some hardware issue which i realized within 2 days of using it and i had to submit my brand new device @ Sony Authorized Service centre (Rohini, Delhi) JP Electronics Rohini, They told me that i will get my new handset within 7 days at max, and i had to just wait without any phone for not 7 but 17 irritating days which involves continuous calling at service centre and getting even more frustrated as they dint have any information about the arrival.
I got my handset on 24th of June, finally i thought the problems will go and i can actually see the BEST EVER SMARTPHONE MADE BY SONY , but exactly after 1 day, the same problem came and i again had to report it to the sony care on 26th of June as this time i dint want to wait for another 20 days for another changed device, i kept requesting the Sony care to give me the privilege to keep my present handset till the time i get a new one (after all i had paid Aprox 50 k rupees for a smartphone. But due to no proper support from either of the department, i kept using the faulty product and waiting for the support from Sony.
Till today i haven't got any response for the same and when i went to the Sony service centre this time again, they checked my device and they agreed on the hardware issue plus a new hardware problem of shaky body and some funny noise in the back and side panel of the phone (Agreed by Sony service center) but they told me the only thing which can be done is repairing your phone as they cant change it as due to the delay from Sony care the time frame is more than 7 days now.
Wow amazing, this is Sony what we know as about? This is how you exploit your customers? Amazing customer support and after sale service, i think even micromax is much better in dealing their customers.
This time round, if i don't get a proper response and support, the next step will be 1) consumer forum 2) exploiting the service and all on social media like Facebook and Sony official site with all the proofs i have.
I am not a fool paying 50k rupees and then getting my phone repaired and then using, haha, wow this sounds amazing in itself.
I have attached the pictures of the conversation with the Sony care and the date specifically shown in the picture to prove my problem lied within the very 1st day i got a returned handset.
Please can you do something about it or only filling a legal complaint against the company is the last choice left? And mind you, i am a regular Sony user from past 15 years and this behavior and response is seriously not acceptable from Sony, i haven't till date tried to public-ally exploit this issue via Facebook or blogs etc, but i think this is the only choice left to me.
Mind you, i have highlighted the words like SONY and best ever smartphone to indicate the boosting by the company for their product which is with all sort of problems and flaws, its amazingly beautifully disguised smartphone with all the hardware issues in it .
Please i am requesting for the last time, respond and support properly and arrange proper resolution or escalate it to higher authority
