xperia Z1 compact update to the android kitkat 4.4.4 FAILED

[Frnk_Cc]

Can somebody help me?

i was updating my Xperia z1 compacto to the latest android version as it was shown on the same software. While the software update was runing there was an error and left my phone briked i does not starts it just shows a message saying THE SOFTWARE UPDATE FAILED MAKE SURE THAT YOUR PHONE IS CONNECTED AND TRY AGAIN... i did so and PC Companion does not recognizes my device anymore. PLEASE WHAT SHOULD I DO??????

[Thommo]

You need to perform a system repair which will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)

Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[Frnk_Cc]

im sory but my pone does nothing after i press and hold vol up + power key... i've been trying this for 30 min with no success

[Thommo]

Hold volume up and power and keep them pressed down untill your phone fully switches off - If it's already switched off then nothing will happen

[Frnk_Cc]

THANKS everything is working now!!! buy i've lost everything.

[ronago]

I've logged in back after a long time just to thank you for your precise explanation on how to restore the device from a failed update. While others experienced members in this forum have offered clues about restoring the phone, yours was a real 'lifesaver' to me. I came across with a eternal "update failed" message on my display while trying to repair my phone containing Lollipop 5.1.1 but I'm glad I found your helpful post.

Thanks again Thommo :smileysmileythumbsup: