Xperia Z1 Black Screen, Completely Dead already ! PLEASE HELP !

[TheCustodian]

I pressed the power button to bring up the phone, it came up for a second and then suddenly jolted to Black screen. The screen is permanently on but its black and I cant do anything! Cannot even do the hard reset ! This is unbelievable I've had it 3 days ! HELP PLEASE !

[Uliwooly]

Repair it with SUS or PCC or just take it back to the store

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to give Kudos (Click on the half star + )

[GeoffH]

it's a known bug on Z1 and ZU - if you wait long enough the phone will eventually start, some people have suggested it is linked to the backlight setting in settings - display, I believe you should leave it enabled

[Timpaul15]

Same happend to me the screen turned black but you can still see little light in the background

[Archanos]

Just turn off any bluetooth devices around (especially handsfree), they hang the phone during boot up because they connect automatically too fast (or Z1 becomes visible too soon). I wasted 2 days to figure it out.

[kungfudetective]

Same to me - reset worked for me though

[OB1]

Hi,

I received my Xperia Z1 on Friday, and twice now the screen has blacked out as I've swiped to unlock it, and twice I've reset it, i have now since reinstalled the software using the update service and as yet it seems OK, but i just wondered if anyone else was experiencing the same problem, and if their phone is responding any better since reinstalling the software...

[Timpaul15]

I had the same problem press the power up and off button until the phone vibrates than turn it back on.

[deadman90uk]

This has happened to me three times now. Screen goes black and will not load up again for ages. Pressed the reset button far too many times already. I should have stuck with Apple.

[talo1019]

Try putting it into the docking station, or plugging it into the power....this usually lights up the screen.