Xperia Z touchscreen issue

[Holly65]

Hi, the touchscreen on my Xperia Z decided to fail completely on NYE.  Its only 13 months old and wasn't dropped before it failed.  Sony are saying to send it for repair but I need the IMEI number?  Only problem is, is that I can't get into the phone to get this to send it off.  Any advice please?

[_alexdon_]

You can buy USB OTG cable and connect a mouse to unlock and use the device. The IMEI should also be found on the box.

[adgher]

IMEI can be found at the bottom of the xperia z

[Uliwooly]

http://support.sonymobile.com/global-en/xperiaz/userguide/IMEI-number/

[Holly65]

Hi, thanks for the help with the IMEI number.  I've eventually managed to find it but I don't know if its worth sending off the device or not for repair.

[Uliwooly]

If the phone its not working properly you should

http://support.sonymobile.com/global-en/contactUs/

[asifali]

My phone got a crack in the screen.

My phone is just 11 months and sme days old. It has one year warranty. 

The phone bought from an online store flipkart.com

When i consult with the service center they asked for 17500 Rs to replace the screen.

What should I do fix this. When I buy the product, flipkart.com said "I have 1 year manufacturer warranty". But When i called the customer care of sony, they told " flikart.com is not an authorized seller" .

Someone please help me

 

[Uliwooly]

@asifali sorry to hear that, but you have 2 options

1. contact your local Xpeira Care

or

2. DIY, which will be cheaper BUT, it will void your warranty.

[Rockburner]

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@uliwooly wrote:

http://support.sonymobile.com/global-en/xperiaz/userguide/IMEI-number/

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Sorry - but that's totally unhelpful when the screen is cracked and unusable.

[Uliwooly]

@Rockburner

Have you pulled the flap under the SIM card cover?