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Xperia U can't restore contact using Backup & Restore app

druk
Visitor

Xperia U can't restore contact using Backup & Restore app

I made two backups using the preinstalled app: Back up & restore on my Xperia U. After resetting the phone I'm unable to restore contacts though apps and SMS restored successfully. This problem exists with both the backup files. I also tried restoring only contacts but only 5 contacts got restored.

When I restore using "Back up & restore" app call logs are restored succesfully and when I open the contacts I can see all the names in the call log then suddenly(within 1-2 seconds) they start disappearing and get replaced by that contact name's number...i.e. after restore is finished if I open Call logs all names appear in it like:

Alexander Smith

Mobile +923341000

William Toad

Mobile +923341000

Narendra Kumar

Mobile +923341000

 

then suddenly call log appears like this(see below) and all contacts disappear except 5 contacts:

 

+923341500

 

+921341099

 

+928341000

 

Sorry I couldn't provide screen-shot because transition is so fast that I'm unable to capture it.

Thanks

5 REPLIES 5
druk
Visitor

or is there any way to read the "com.sonyericsson.android" file in ".semc-fullbackup" folder because this file contains all my contact backup...even if I could read this I would manually restore my contacts.

Thanks

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Uliwooly
Expert

go to the phone app > contacts > menu > filter 

it will be wise to follow this suggestions 

 

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget the Kudos 

Bayo
Visitor

I also have had this problem recently and all my contacts keep disappearing in the call log after restoring backup. Please Uliwooly could you explain in clearer words, I can't really understand what you posted. Thanks in advance!!
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Uliwooly
Expert

@Bayo

Open the phone app on your phone, then check contacts, menu amd check the filters
TheCatalystDesi
Visitor

I have this problem, but filter didn't help