xperia sp conversation problem

[ahristov91]

Hey guys! I bought the phone 1 month ago and now I have a big problem. Yesterday i tried to call a frind and i couln't hear hit. He couldn't hear me too. I restarted the phone but the problem was there. After 1-2 hours i called again and it was ok. Today the problem is on again. I can't hear anything i the other side can't hear me too. When I turn the loudspeeker on its ok, but when its off i can't hear anything. Someone knows how to fix this ?

[Uliwooly]

Try the basic, repair your phone 

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to give Kudos (Click on the half star + )

[Rhmbo]

I have the same problem since three weeks ago. I suspect it has something to do with the headphone jack. When it first happened I thought for some reason there was some pocket lint in the jack. I took a pin and tried to clean it. Nothing came out but the phone worked as good as it can again. Second time it happened I did the "cleaning" again with same result, the phone worked. Luck or hardware problem? I dont know.

[mixingsuite3000]

hi there!

as problems won't stop on my 3 weeks old SP, i also had this one.

i assumed that the phone didn't recognize the last unplugging of my earphones and was still in "headset-mode" (even if it didn't show me any sign...)

my solution: plug in a mini jack (earphone etc.), wait a few seconds, and unplug it again. my device recognized this process and changed to "normal-phone-mode" again...

cheers,

m

ps: dear sony-staff: i'm happy to do your job!

[Timmy9009]

I would really be glad if you are able to do their work but its not working for me. I have sent my Xperia SP for repair they told me its hardware problem. So everyone who have this problem should go to a service centre fast. Thank you . 

@Sony, if my phone is not fixed the next phone im getting is definitely from your best friend Samsung. 

[vijayk088]

Even i have the same problem.. if u got solution tell me

[Sam]

@vijayk088 - Given the nature of the problem, if you have already tried the steps outlined by Uliwooly above I can really only advise returning the phone so that it may be assessed by an authorised repair agent sorry.

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[Samih]

I had the same problem a couple of times, and @mixingsuite3000 was dead right about the solution.

I'm pretty sure this is not a hardware issue, the problem is that the phone isn't realising you unplugged the headphones sometimes.

Tested it just now by calling my girlfriend's phone - the ear speaker wasn't working.

- Hung up the call, plugged headphones for a couple of seconds, then unlugged them.

- Called my girlfriend again, now the ear speaker works fine!

This makes sense as I use the phone a lot as a music player, so I am plugging in and unplugging the headphones at least a couple of times a day.

[Sreeju]

I had the dame complaint and I did the plugging n unplugging method many times n it won't work for me. Given to sony service center and they did the software update??? And sound has came back..... For only one week. Now the loud speaker is not working. Any other solutions?

[peterbarretto]

mixingsuite3000 was right. I also had d same issue and plugging n unplugging did d trick for me and now the earpiece works fine. ihope this is not a hardware issue n a sw update will fix this