Xperia S not being detected by Xperia Companion on Mac or Windows

[Tbags]

Trying to upgrade system on a new Xperia S handset. I have downloaded Xperia Companion on my Mac and my daughters Windows computer yet BOTH fail to detect the handset. I have tried on both my old hand set AND the new one and tried on each handset AND each computer with 6 different USB leads.... the program simply WILL NOT detect either handset!

Someone PLEASE help?

(Edit)

Sorry frogot to mention that every time I connect the handsets to my computers the phone handset comes up with the message "Internal Storage Connected" so there is definately a connection.... just the Xperia Companion cannot detect it.

[MarlonUk1]

try to reinstall the program.

try to install the relevant drivers: http://developer.sonymobile.com/downloads/drivers/

[Tbags]

Thanks but which would be the "Relevant" driver? Also, please see the edit of my original question.

Thanks

[MarlonUk1]

i see, it means that the device is connected on MAss storage option, you need to connect the device in MTP. you can find this on settings>usb connectivity

[Tbags]

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@nolramlb wrote:

i see, it means that the device is connected on MAss storage option, you need to connect the device in MTP. you can find this on settings>usb connectivity

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I had seen that fix elsewhere but the Xperia S does not have that option

I go Settings>Xperia>USB Connectivity and the only selectable option there is "Install PC Companion", which is to "Launch PC Companion installation wizard when connecting to PC"

[Premankar88]

I am facing the same issue! Don't understand why Sony disturbed the earlier stable mobile support softwares!

Still looking for a solution.