Xperia P safe mode not working

[beuchleu]

Hi everyone,

Yesterday, I was on my Xperia P (ICS) when some apps began to stop (Gmail, Google services...).

It made the phone instable, so I decided to restart it.

When I tried to restart it, it didn't finish the boot process: first "Sony", then "XPERIA", then "Orange" (my phone operator), then stop and restart... and again...

Today, I tried to start the phone in safe mode, but none of the several processes I read about are working: neither by tapping the menu button, neither by pressing several times the volume down button...

So, I can't enter the safe mode!

I'm really depressed... I don't know what to do to make it start, at least just to save my contacts and messages...

Any help would be useful!

Thanks a lot!

Bye!

Rachel

[Uliwooly]

@beuchleu

What if you remove both the SIM and SD cards?

[Phy]

Repair your phone with Sony PC Companion, but it will delete everything.
http://support.sonymobile.com/gb/tools/pc-companion/

[beuchleu]

Hi uliwwoly,

No SD card on the Xperia P.

And without the SIM card: no more effect...

Any other idea?

Could the firmware of my phone operator prevent the safe mode?

Thanks!

Rachel

[beuchleu]

Hi Phy,

I tried, but I can't connect the phone to the computer since the boot process can't succeed.

I connected the phone, and during the boot process, the computer started to locate it, but couldn't go further when the phone restarted...

Any attempt to maintain a connection between the phone and the PC aborted.

Thanks for your help!

Any other idea?

Rachel

[Uliwooly]

@beuchleu

No, if the phone doesn't boot it wont enter safe mode.

[Uliwooly]

@beuchleu

This is a long process but bare with me, it might work

connect the phone to a wall charger > let it charge until the notification LED turns green > run PCC on your computer > support zone > repair > connect the phone to the computer > press and hold power & volume up until the phone reboots > once the phone turn off > release the keys > immediately press the volume key as stated on PCC > this might work, it might require multiple attempts.