XPERIA E1 - android.process.media has stopped

[Cool----]

Hi. My Phone keeps giving this pop-up error message "Unfortunately, the process android.process.media has stopped." Can you please help.

[_alexdon_]

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[_alexdon_]

But before try settings-apps-all-media storage,force stop and clear data.Restart.

[Uliwooly]

Does it happen while on safe mode?


Boot on safe mode

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

[Cool----]

PC Companion seems to not be able to detect my phone.

[Uliwooly]

Have you unlocked the bootloader?

[Cool----]

Yes it still gives the error in safe mode...what is bootloader?:smileyconfused:

[Thommo]

If you don't know what the bootloader is then I doubt you have unlocked it but do try what Alex above suggested

[Jake-SonyXperia]

Hi Cool----,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

If all of your media content is stored on an SD card, you may want to try removing it and see if the issue continues, if it does stop, then you may need to backup the SD card and format it.

Let us know how you get on.