Xperia E walkman sound enhancement problem

[damos]

Hi,

i purchased xperia E few days ago. i love the walkman app, but there seems to be a bug with the sound enhancement for headphone. with the surround activated, i am experiencing some random glitch from the music. i don't know the technical terms for this, the music randomly pauses for a second and then continues with slight crackling sound, it happen every once in a while (about every 15-30 sec intervals).

fully charged battery, music file is mp3s between 190-320kbps, no other apps running, music folder is located on extension sd card. i've tried using 2 different headphones, rebooting, even resetting to factory setting, but still having the same problems. i've search this forum but found no solutions.

i love the sound enhancement feature, it realy makes the music more enjoyable,

please fix this issue

[Sam]

Have you tried an update/repair?

To repair the phone software
1.     Install PC Companion on a Windows PC from Support
2.     Turn on the phone, and connect it to the PC using a USB cable.
3.     In PC Companion, under Support Zone and click Start.
4.     Under Phone Software Update, click Start.
5.     Click repair phone.
6.     Follow the on-screen instructions. 

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[damos]

hi,
thank you for your assistance.
i have updated the software just as you told me, but still having same problems.

and i just discovered that the problem only persist when the screen goes out, i ve tried a couple of song while keeping the screen on and there seems to be no problem.

please look into this, thank you very much

[Sam]

Do you have any task killers or third party battery saving applications installed on your phone?

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[damos]

no. the phone is completely fresh (since the update).

are there any recommendation for task killers/battery saving app (related to my problems)?

[xtreameexperiaE]

same problem here is there a sulition to using the enhancement feature .

[Sam]

Unfortunately as unlikely at it seems there may be an underlying hardware issue given what you have tried up to this point. With this being the case I would advise you contact your local Xperia Care team to arrange to have it assessed by an authorised repair agent.

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[vinuu]

even m hving dis problem after update

[Rickard]

Please send me a PM with the following information and i'll forward this for further investigation:

Name:

Phone nr:

E-mail:

Country:

Operator:

IMEI nr:

Build number:

[rs007]

but there is no prob with ics i think there is problem with the walkman app update given in the JB update to e dual so i guess there in no prob in hardware