Hi,
My Arc (absolutely fantastic phone up until this point!) appears to have developed a fault, whereby no-one can hear me. Not the greatest fault for a phone to develop!!
The phone itself has not been dropped or phyiscally damaged in any way.
Basically, when I call people, or they call me, I can hear my own voice echoing through the phone and out of its own earpiece, but the other party cannot hear a word I say. If I mute the phone, then the general background hiss at the other end stops. I've also tried setting the phone to speaker, but people still cannot hear me.
I have tried doing a settings reset, and then reluctantly, a full factory reset on the phone, but I still have the same problem.
If I use the speech recognition for navigation, I can see the mic levels moving up and down when I talk, but the phone never registers that I've spoken, and just remains on the speech input screen.
At first I thought it would be a software fault, so have tried fully removed the battery, and its only since I've done the full factory reset that I've grasped the seriousness of the fault.
Now, I have no insurance on this phone with my carrier, but assume that I can get this swapped under warranty if I take it a service centre and they deem it to be a technical fault with the phone? Before I get to this stage, is there any other troubleshooting steps that I could perform? It says that there are two MIC's on this phone, can I try and invoke the other MIC instead or is that simply for echo cancellation... could something have gone wrong with this feature? Can i test it by disabling it in any way?
Thanks in advance!
