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Wifi problem

Specialized1
Visitor

Wifi problem

Hi... When i try connecting to my wifi, it connects withot any problem, but i can.t load any information from the internet. It stucks when i try to use my browser or facebok, or anything else. I restarted the router and my phone, and it works for the moment, but when i reconnect to the wi.fi, again it doesn.t work. Please help me!
10 REPLIES 10
Specialized1
Visitor

Forgot to say... I have an xperia z1
Phy
Legend
Legend

Does it work on safe mode?

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu 
3. press and hold "power off" 
4. Boot on safe mode should become available
CameronT
Champion

Hi @Specialized1,

Welcome to the community.

Another thing you can try is simply deleting the WiFi network and reconnecting to it. 

To remove the network go to Settings > WiFi > Tap and hold the problem network and choose "Forget Network".

Can you also confirm if this happens on every WiFi network or just the one?

Specialized1
Visitor

It happens on SOME routers... I don.t know wich... I tryed this but it doesn.t work
Specialized1
Visitor

It worked on safe mod, but after i turned the wifi off and then on again 2 times, i didn.t work anymore... It is weird... My sister has sony xperya z1 and again the same problem. I had an older router and that oane worked just fine
Specialized1
Visitor

Do you guys have any other solutions? I really apreciate your work:)
CameronT
Champion

@Specialized1,

If the issue is only happening on some routers, not all, and your sisters phone is experiencing the same issue, it's my best guess that the router is the problem.

You can try changing the wifi channel in the routers settings, maybe even factory reset it and reconfigure it. Failing that, try another router.

Specialized1
Visitor

Ok... But all laptops work just fine, and all other mobile phones work just fine
Specialized1
Visitor

Yeeey... I found a solution... Someone told me to deactivate the firewall from the router.s settings... And i did and it works perfectly... Now... Which are the consequenses of deactivating it?