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Why i got this "unfortunately messaging has stopped" ?

ljubomir993
Visitor

Why i got this "unfortunately messaging has stopped" ?

Hello sony forum, i have quesiton how fix this problem. I try restart device,  go to setings-> app-> all and force stoped messages, disable/enable, clear cash but not help... Please help me. Thanks!

10 REPLIES 10
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_alexdon_
Expert

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

alexdon
ljubomir993
Visitor

Hm.. thank you! But have others solution for this, i not want lose my apps Slightly_frowning_Face .. 

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_alexdon_
Expert
ljubomir993
Visitor

Tnx. I try this Slightly_smiling_Face

ljubomir993
Visitor

Not help with safe mode same problem  Slightly_frowning_Face

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_alexdon_
Expert

In this case,I am sorry but if you don't want to try a software repair,you need to let a sony service handle the device.

alexdon
ljubomir993
Visitor

Hm..oke.. maybe i need repair system software .. thank you so much! 

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_alexdon_
Expert

If you try it,keep us updated.

alexdon
ljubomir993
Visitor

Oke Slightly_smiling_Face