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Water damage

zoe_1995
Visitor

Water damage

I recently dropped my Xperia z3 compact down the toilet and took it out straight away and dried it off, all the ports were securely shut and it was working fine to begin with. However after a while the buttons stopped working and then the screen just went blank. Would I still be in warranty as I've had the phone for less than a year and it the description it does specify it's waterproof?
2 REPLIES 2
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Uliwooly
Expert

@zoe_1995

I'm sorry to hear that, contact your Local support to get it inspected, since you dropped it in the toilet perhaps there are cracks on the phone. 

Christofer
Champion

Hi @zoe_1995,

I'm sorry to hear that. Slightly_frowning_Face

As uliwooly said your phone needs to be examined at an authorised service center before it can be determined if this is a warranty case or not. Get in touch with your Local support team for more information on how you can proceed from here.