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Water Damage!

21Kheii
Visitor

Water Damage!

Help me please!

I accidentally dropped my z3 dual in the water when i was about to take a bath, and i know that all port was closed, i took my phone from the water, after 1 min. the sceen is getting white, I switch it off  and i waited for 2 min. to turn it on, when i turn in on its working fine. After that i place my phone in the safe place to continue my bath. After 30 min. I try to unlock my phone but its not working. I thought its battery is low, so I plug my charger in, then red light indicator is working and once again I turn it on but still its not working.

After that i return my z3 dual in store where i bought it, then they told me that they will send my phone in their service so, i waited for 2 weeks. Then after that i called them to know whats going on. Then then they told me that, my phone is not gonna work due to water got inside my motherboard. And then they cannot fix it because motherboard is not covered by the warranty, so they told me to send it to sony company and complain.

Now my question is, if i send my phone in any of Sony Branch, would they fix or change my motherboard?

11 REPLIES 11
Ahmed_AlFadhel
Visitor

The same happened to me the device is broken and the warranty provider trying to make money from us see the below video, the same happened to me with Z3

https://m.youtube.com/watch?v=ALB9lSCdK70

Ahmed_AlFadhel
Visitor

As discussed, My device Sony Z3 get damaged from the water as per the device specification it can be put it in the water for 30 Min with 1.5 meters , The device was closed correctly from the both sides and I’m sure 100%,I put it for three minutes in the water in small space and it damaged because of some manufactory issue as it not closed correctly that’s why the water come inside, I drop the device to Fakhro since 14/05/2015 and I paid BD5 because they didn’t agreed to receive it and there is water inside because it not cover the warranty, they didn’t call me back and I’m was following up most of the time there are not answering and some time they promising to call back but no one is calling, I was visiting the Gosi on 24/05/2015 and they promised me they will call me in the same day and they didn’t, I visited in next day than they said they will not fix it as the amount is the same price for the device.