Virtual buttons not working

[tonymakaroni]

the virual buttons are showing but does not work. When pressing the "back", "home" or "active window" nothing happens. I have tried restarting the phone several times and I have also tried resetting to factory settings twice. Please help!

[Uliwooly]

Test your phone with SUS or PCC

https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester

Don't forget to give Kudos

[tonymakaroni]

Google play says that my phone is not compatible - I don't get the choice of downloading the program?

[Uliwooly]

That's odd, then access Service Menu

http://talk.sonymobile.com/t5/Xperia-arc-Xperia-arc-S/Service-Menu/m-p/103180/highlight/true#M10600

[sukro]

then what should i do at service menu